Trust Points: 300
#701310 / Female, Age:36
City of residence: Shenzhen
Tour Guide Experience: 13 Year(s)
English: Excellent
Cantonese: Excellent
Mandarin: Excellent
Feb 2012 – Feb 2013: Wall Street English Language Center
Role: Customer Service Supervisor
Responsibilities:
Customer service – reaching out to customers to evaluate their satisfaction with the center. Daily phone calls all conducted in English.
Management of customer service team – including holding weekly meetings (in English), providing training, shift management and delegation of key tasks.
Maintenance of smooth cooperation with other Wall Street branches across Shenzhen.
Crisis management (for customer relations)
2012 to Present:Tour Guide, Interpreter and Logistical Assistant
I have been providing assistance to tourists, businesspeople and other overseas visitors to Shenzhen for the past two years. I have mainly worked as an interpreter, helping my clients enjoy smooth communication with factories, suppliers, clients and other business contacts, but have also worked as a tour guide, conducting tours and introductions to Shenzhen and Guangdong’s places of interest and as well as giving logistical support – booking hotels, transport etc.
Language Skills：
English – fluent, both written and spoken.
Chinese (Mandarin) – native Speaker. Also fluent in several dialects including Cantonese and Hakkanese
from USD
Per Day ( 8 hours )
English - Chinese