Feb 2012 – Feb 2013: Wall Street English Language Center
Role: Customer Service Supervisor
Responsibilities:
 Customer service – reaching out to customers to evaluate their satisfaction with the center. Daily phone calls all conducted in English.
 Management of customer service team – including holding weekly meetings (in English), providing training, shift management and delegation of key tasks.
 Maintenance of smooth cooperation with other Wall Street branches across Shenzhen.
 Crisis management (for customer relations)

2012 to Present:Tour Guide, Interpreter and Logistical Assistant
I have been providing assistance to tourists, businesspeople and other overseas visitors to Shenzhen for the past two years. I have mainly worked as an interpreter, helping my clients enjoy smooth communication with factories, suppliers, clients and other business contacts, but have also worked as a tour guide, conducting tours and introductions to Shenzhen and Guangdong’s places of interest and as well as giving logistical support – booking hotels, transport etc.

Language Skills：
English – fluent, both written and spoken.
Chinese (Mandarin) – native Speaker. Also fluent in several dialects including Cantonese and Hakkanese