- Experienced the toursim industry, and have strong customer service skill.
- Detail-oriented, self-motivated; Be able to set effective priorities and
implement decisions to achieve immediate and long term goals.
- Developed interpersonal skills, having dealt with a diversity of professionals, clients and staff members.

- Comfortable in fast-paced and high-pressure atmosphere.
- Ability to translate written and spoken language between English and Mandarin.
- First class attitude towards client and customer service.
- Excellent organisational skills.

2004-2005: Tour Leader--Australian Intrepid Travel Co
- Taking groups of Westerners travel around all over the China.

2006-2007: Marketing Sales Director--Australian Intrepid Travel Co
- Marketing research and development, setting trip budgets.
- In charge of dealing with leaders and local operators and supporting operation team to run all the trips smoothly and profitable.

2008: Airport Operations Assistant--New Zealand Premier Events
- Work with the Airport Manager to develop a clear understanding of programme schedule and content as well as airport operations.
- Assistance in identifying and alerting Airport Manager to any issues as soon as they arise and work to support resolution and client communication
- Other duties as specified by Account Directors and Premier Events Group management.

2008 till now:
- I been responsible for the establishment and day-to-day operations of the Yuling Tour Travel Company Ltd, under the title Operations Manager.
- I have successfully developed a range of tour packages for the business and cultivated a network of guides, hotels and transporters. I have liaised with guides and clients on a daily basis and is usually involved with most customer relation issues.

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